Some Kind Words From a Happy Customer in Reigate

Replacing a boiler is one of those jobs people tend to put off until they have to deal with it. Not because they don’t know it’s coming, but because they’re worried about the disruption, the mess, and the risk of the whole thing turning into an ongoing problem.

That was Fiona’s position. She knew she would need a new boiler and wanted the process to be straightforward. What pushed her to act was seeing a neighbour go through a boiler installation that dragged on far longer than it should.

“My neighbour had used an alternative company and had no end of problems (5 visits until the new boiler worked properly). I did not want to replicate that experience.”

That’s the real concern with a major home upgrade. People are not only paying for the boiler itself, they are paying for the job to be done properly, without repeated call-backs, uncertainty, or having to chase someone to finish it off.

How Fiona found KD Jones

Fiona came to us through a personal recommendation.

“A friend at my book club recommended KD Jones. She had found them reliable and had praised their forward planning in the work they performed at her house.”

It’s also worth noting the detail she included about value. This wasn’t someone choosing purely on price, and she was clear about that.

“She said they were perhaps not the cheapest but the work was good and they were a local firm.”

That’s often the trade-off homeowners are trying to balance: not necessarily the lowest quote, but a local company they can trust to do a high-standard job, with good communication and sensible planning.

Why she chose a boiler replacement

Fiona’s answers make it clear she wasn’t waiting for a breakdown. She was making a decision before the situation became urgent, which gave her more control over timing and choice of installer.

“I knew I would need a new boiler and I was keen for the process to be smooth. As my friend provided a recommendation and the quote was reasonable I felt confident in choosing KD Jones to replace my boiler.”

That phrase “keen for the process to be smooth” is doing a lot of work. For most homeowners, the main worry is not actually the boiler, it’s everything around it: will it take longer than planned, will trades turn up when they say they will, will the house be left in a state, and will the heating and hot water be back on without delays?

The biggest benefits after installation

When asked about the greatest benefit, Fiona highlighted two things: peace of mind and running costs.

“Knowing it is a new boiler with reduced risk of carbon monoxide poisoning.”

That’s not something people always say out loud, but it’s often a background worry with older systems. A new boiler, installed properly, gives the reassurance that safety has been taken seriously.

The second benefit was immediate and measurable:

“The boiler being more efficient and as a result my fuel bills have not so much been reduced but slashed!”

Energy bills are rarely a small topic. When a customer describes their bills as “slashed”, that tells you the change wasn’t marginal. It suggests the old system was either inefficient, struggling, or both, and that the replacement made a noticeable difference day to day.

What the experience was like

A boiler replacement should feel organised from the first conversation, not stressful and uncertain. Fiona’s feedback on the overall experience focused on professionalism, efficiency, and respect.

“KD Jones have always been professional, efficient and respectful.”

She also commented on quality and trust, which is really what most people want at the end of a job like this.

“The work is carried out to a very high standard and I have full confidence in the team.”

That “full confidence” line matters. It’s what you hope a customer feels when they look at a big piece of work in their home and think: right, that’s sorted.

Would she recommend KD Jones?

“I would and do fully recommend KD Jones to friends and family, especially my neighbour!”

In her closing words, Fiona summed up how she felt overall:

“I am extremely pleased with the work KD Jones have completed at my house. I am so pleased with the boiler and I just love the bathroom. I am very grateful to my friend Jackie for recommending you.”

We’re grateful to Fiona for taking the time to write this up, and to Jackie for passing our name on in the first place! If you’re in Reigate or the surrounding area and you’re thinking about a boiler replacement, we’re happy to talk through options and timings, and help you skip the drawn-out install experience Fiona was keen to avoid.